FAQs - The Secret Little Shop
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SPEND $50.00 AND QUALIFY FOR FREE SHIPPING

HELP CENTER

 

SHIPPING

How do you ship and what is the price?

Shipping costs vary depending on your exact location and shipping options.  Don’t forget to take advantage of our free shipping for orders over $50.00.

Why didn't my shipment come in one package?

We ship or orders from various warehouses located in the US, Canada, Malaysia and China.  Our stock is spread out over multiple fulfillment centers in order to get to you faster.  This means orders containing multiple items may be shipped individually.  You might receive one item before the next.  Please don’t panic if you don’t receive all your items at once… they are on the way.

Where do you ship?

We provide international shipping.  Due to the security reasons we can’t deliver a shipment to a military area.

How do you ship?

We ship orders by mail service.  After processing your order we will send it to the shipping company who will handel the delivery to you.  After arriving in your country, it will be handled by your counties postal service.

All product are packed in plain packaging so discretion is assured. 

Shipping Time

How long will my order take to be delivered?

The shipping time will depend on your exact location. However, it usually takes only 10-15 business days for shipping to the US and 15-20 business days for international shipping.

How can I track my order?

We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.

When will my tracking information appear?

You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.

Why can't I track my order on our website?

Please note that the tracking information will be displayed after 2-5 days after being updated.

For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.

Why is my shipment status unchanged?

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

Why do I have to pay extra fee to my shipping company?

When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company’s policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.

PAYMENT

How can I pay for my order?

We offer safe shopping and accept payment via Paypal, or Credit card. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.

Which currency are you using on the website?

Our products are listed in US Dollar. But our system will automatically convert it for you, don’t worry

ORDERS

How do I place an order?

First of all, visit our store at: https://thesecretlittleshop.com/

Choose products that you love, then click “Add to cart” and “Check out”.

Then fill in your information and pay.

That’s it! Very easy.

REFUND GUARANTEES

Refund Guarantee

If you didn’t receive your product or it is significantly different to the description, we guarantee to refund your payment.

On Time Delivery Guarantee

We want to ensure that your purchase will arrive on time, therefore we provide a guarantee that products will be delivered by a set date.

The Fine Print....

Your purchase is protected if:
– The item was purchased on our platform.
– The item you received was damaged, defective, or substantially different from the item represented on the product detail page.
– Your order did not arrive not due to factors related to the buyer (for example: the wrong shipping address was provided).
– You raise a claim by opening a dispute.

 

How does it work?

1. Contact

Open communication with THE SECRET LITTLE SHOP to discuss your problem or contact our customer service team.

2. Open a dispute

After contacting THE SECRET LITTLE SHOP, simply raise a claim by opening a dispute within 15 days of the completion of your order.

3. Get results

We will respond to your claim quickly.  We will either replace or refund your order depending on the outcome of the dispute.

Secure Checkout

We use encrypted SSL security to ensure that your credit card information is 100% protected.

  

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